Save Emails to Contacts Automatically with Microsoft 365 (server)

Tutorial for

1. eWay-CRM Desktop
2. eWay-CRM Online (Outlook for web, Mac, or PC)

eWay-CRM Desktop

1. You can specify conditions for saving emails to contacts automatically in eWay-CRM Settings > Emails.





 

2. If you’ve already used your Microsoft 365 login in eWay-CRM Online, your account will be there. If not, log in and grant all necessary permissions.
   If eWay-CRM saves an email automatically, the next drop-down Automatically Categorize Saved Emails assigns a category Saved in eWay-CRM to the message.



 

3. Activate the options Automatically Track Emails From Contacts and Track Emails From Contacts.



You can set the rules up individually for incoming and ongoing emails.

Most of the companies like to save emails sent and received from contacts and companies but not users, as they don’t like internal communications to be available to everybody.

 

4. The last setting to pay attention to is Ignored Domains which you can use if you want to make sure that internal communications are not shared. This feature allows you to restrict your internal domain from being saved completely.
   Enter ignored domains, if necessary, and click OK to confirm the complete setup.

eWay-CRM Online (Outlook for web, Mac, or PC)

1. You can specify conditions for saving emails to contacts automatically in eWay-CRM Settings > Emails.





 

2. If you’ve already used your Microsoft 365 login, your account will be there. If not, log in and grant all necessary permissions.
   If eWay-CRM saves an email automatically, the next drop-down Automatically Categorize Saved Emails assigns a category Saved in eWay-CRM to the message.



 

3. Activate the options Automatically Track Emails From Contacts and Track Emails From Contacts. Emails are tracked based on both the recipient’s email address and the sender’s email address.



You can set the rules up individually for incoming and ongoing emails.

Most of the companies like to save emails sent and received from contacts and companies but not users, as they don’t like internal communications to be available to everybody.

 

4. The last setting to pay attention to is Ignored Domains which you can use if you want to make sure that internal communications are not shared. This feature allows you to restrict your internal domain from being saved completely.
   Enter ignored domains, if necessary, and click Save to confirm the complete setup.



 

5. When you’re done setting up, the system will start tracking your emails and also ask you if you want to import older emails. So choose how long ago you want to import emails in the slider and click Import Email History.