10 Best Contact Management Solutions in 2025

Effective management of your business contacts will give you more than just a clean vision and clear communication. It will show you the difference between thriving and merely surviving.

Still, you don’t want to take chances here and want to start using already proven and reliable software, right? I’ve put together a list of the best contact management solutions in 2025. Check what they can do and simply pick!

PS: I’m about to start with the best one on the market for Outlook users, so if you want to save time, the first option is best. Acknowledged also by Gartner Digital Markets.

1. eWay-CRM

eWay-CRM is designed with the understanding of small to medium-sized businesses. Why is it the best option on the market? Because it offers a free version and is a complex solution that tackles project management, marketing automation, and customer support as well. It integrates with Microsoft Outlook in such a way that you wouldn’t notice there is any add in. Your Outlook will still look like Outlook. It’ll be only packed with tens of incredibly useful features you’ll fall in love with.

Main features

• Single database - Stay well-organized and have all your business contacts in one place.
• Shared contacts
• Various types of views designed by you and for you
• Smart access - eWay-CRM sits inside your Outlook for Windows, Outlook Mac, online, and mobile. It also contains apps for iOS and Android. What does that mean? It doesn’t matter if you are in the office or on the go. eWay-CRM will always be with you.
• AI - Enjoy smooth working and be ready for tomorrow with AI features in eWay-CRM:
  • Convert an email into a new contact with a single click
  • Activate the Automatic email tracking
  • Plan your work easy with Task suggestions
• Several modules including Projects and Marketing
• Reporting – including reports in Power BI
• Long list of integrations which is constantly growing
• Supported in three languages: Czech, English and Slovak

2. HubSpot

HubSpot is quite a widely known CRM. It stands out for its pretty intuitive design and comprehensive functionality, which caters to both novices and seasoned marketers. It offers many different Hubs to boost your productivity and automation tools. You can integrate it with both Gmail and Outlook. But you can enjoy it only as an English speaker. English is the main and only language of many solutions from this list, so be careful here.

Main features

• Contact scoring
• Contact segmentation
• Custom properties
• Email tracking

3. Salesforce

Salesforce is known for being a well-customizable platform that can serve businesses in various industries. Its strengths lie in the scalability and extensive ecosystem of third-party applications. But if you’re a small business, it might not be the best choice for you. Salesforce has a robust system that can be overwhelming for rather small businesses.

Main features

• Contact + account management
• Activity tracking and history
• Automated workflows
• Reports
• Gmail and Outlook integration

4. Zoho

Zoho, according to many, affordable and flexible CRM. This one is suitable for small to medium-sized enterprises. When deciding on Zoho CRM, you’ll get a mix of functionalities that are simple to use and fairly on budget.

Main features

• Sales automation
• Performance tracking
• Customer segmentation

5. Insightly

Insightly CRM is known for having a nice and user-friendly interface. This platform will make it a piece of cake for you to centralize contact information and work with them smoothly.

Main features

• Contact and organization linking
• Custom fields
• Email tracking
• Lead routing and management

6. Nimble

Nimble is the go-to CRM for businesses that prioritize social media engagement. It automatically updates customer profiles with their most recent social media activity, providing a comprehensive view of each contact. This integration enables businesses to foster deeper and more meaningful connections with their customers.

Main features

• Contact database
• Data import and export
• Mobile access
• Sales management

7. Pipedrive

Pipedrive focuses on lead generation and contact management. Its advantage is definitely automation which will help you to set goals and track your activity along with having smart communications.

Main features

• Lead generation
• Reporting
• Contact database
• Call recording

8. Freshworks

Why can't I forget Freshworks on this list? Because it thinks of the future. And uses the power of AI in almost every area. Freshworks offers predictive insights into sales success which can help you prioritize your efforts on the most promising leads.

Main features

• Reporting and analytics
• ROI tracking
• Autoresponders
• Chat integration

9. Keap

Keap is tailored for small businesses and solopreneurs. Particularly those that operate online. It combines CRM with e-commerce tools and helps businesses mainly manage customer interactions and transactions in one platform.

Main features

• Contact database
• ROI tracking
• Marketing automation
• Calendar system
• Lead qualification

10. Microsoft Dynamics 365

If you’re a business that’s deep in the Microsoft ecosystem, Dynamics 365 can do the contact management work for you. It offers quite advanced ERP and CRM capabilities. Its integration with other Microsoft products like Office 365 and Azure makes it a powerful tool for enterprises that need a robust, scalable CRM solution that can grow with their needs.

Main features

• Unified customer view
• Integration with Microsoft products
• Segmentation and lists
• Interaction tracking
• Mobile access

The Best Contact Management Software for You?

How to pick the contact management software for you? Follow this 2-step rule:

1. Fits into my business needs and goals.
2. Fits into my budget.

If it fits into both of these, you know it’s the one.

If you want to play it safe and work in Outlook, go for eWay-CRM, an award-winning CRM, thanks to which you’ll set the foundation for sustained business success.

Ready to transform your business with eWay-CRM? Start here.